But I speak to many people whose organisations have not even considered what digital transformation looks like. Not considered a world where customers will always have better technology and communication abilities than they do.
— Paul Taylor, from The Battle Against Digital Disruption

Paul Taylor describes the disconnect between the abilities of a tenant with a new smartphone and the capabilities of the property managers.

Welcome to a new breed of resident. Residents who live digital lifestyles that are completely out of sync with the operating system of the landlord.

Paul is the 'innovation coach' at The Bromford Group, which supports innovation for a British housing association. @PaulBromford