"People never stopped coming back"

Facebook has tested the loyalty and patience of Android users by secretly introducing artificial errors that would automatically crash the app for hours at a time, says one person familiar with the one-time experiment. The purpose of the test, which happened several years ago, was to see at what threshold would a person ditch the Facebook app altogether. The company wasn’t able to reach the threshold. ‘People never stopped coming back.’
Facebook’s Android Contingency by Amir Efrati, January 4, 2016 https://www.theinformation.com/facebooks-android-contingency-planning